Terms of service

1. Who you're agreeing with

These terms are an agreement between you (the customer) and Glänzen Car Detailing, a sole proprietorship registered in Ghana under the Registration of Business Names Act, 1962 (Act 151) with registration number BN756360625, whose principal place of business is House No. 75, Central Street, Adjiringanor, Accra, Greater Accra. References to "Glänzen", "we", "us", or "our" refer to this business.

2. Definitions

• Service — any auto-detailing work we perform on your vehicle, from an Essential Detail through a Ceramic Detail.
• Booking — a request you submit through glanzen.studio, the customer portal, WhatsApp, or by phone, asking us to perform a service.
• Branch — a physical detailing location we operate. The Locations page lists where we currently trade, with each branch's address and opening hours.
• Customer portal — the operational app at app.glanzen.studio, where you can track jobs and view history.
• Work order — the operational record created once we confirm your booking and start work.

3. The service we provide

Glänzen provides auto-detailing services at our branch in Accra and (from time to time) at customer locations under fleet contracts. Our current service tiers are listed on the Services page, with indicative durations, starting prices, and what's included.

We reserve the right to refuse service in cases including but not limited to: a vehicle that's not legally roadworthy, a vehicle whose ownership we cannot reasonably verify, work that's outside our competence, or behaviour that puts our staff or other customers at risk.

4. Booking and confirmation

• A booking is a request until confirmed by the branch. The slot is not held until confirmation.
• The branch confirms your booking within 30 minutes during opening hours, which are listed for each branch on the Locations page. Bookings made outside opening hours are confirmed after the branch next opens.
• If we can't accommodate your requested slot, we'll propose the next two available windows.
• Bookings are confirmed by phone. If you provided an email, we also email you the booking code.
• You're responsible for making sure the contact details you give us are correct.

5. Pricing and what's included

Services, and some add-ons, have one price for saloons and smaller vehicles and a higher one for SUVs, pickups, vans and trucks. The booking form shows the price for the size class you choose.

The prices of your service and add-ons are set when you book, and your invoice charges those prices. A vehicle already on our records is priced at the size class on its record; if that is wrong, tell the branch when it calls to confirm your booking. The branch re-prices a booking before it is billed only if your vehicle is in a different size class or a price was not recorded, and then uses the price list of that day.

All prices are in Ghana Cedi (₵). Statutory levies (NHIL, GETFund, COVID-19 health recovery levy) are itemised on the receipt where required by law.

Add-ons (e.g. Engine Bay Clean, Gloss Enhancement) are added to your booking when you choose them. A pickup or delivery fee is not part of these prices; see clause 13.

6. Payment

We accept the following payment methods:

• Mobile Money (MTN, Telecel, AirtelTigo) — the default for most customers.
• Card (Visa, Mastercard, Verve).
• Cash (Ghana Cedi only).
• Bank transfer — for fleet contracts on Net-30 terms.

Payment is due when you collect your vehicle, or when it is delivered to you. For fleet accounts on Net-30, invoices are issued on completion and due 30 calendar days from the invoice date. Late fleet invoices accrue interest at 1.5% per month.

Receipts are issued by email (where you've provided one) and at the pickup desk. Keep them for your records.

7. Cancellations and no-shows

• Free cancellation, however close to your appointment you cancel.
• Notice— please give at least 2 hours' notice where you can, so the slot can go to another customer.
• No-shows — there is no charge. If you do not arrive and have not told us, we may give the slot to another customer.
• Re-booking— if you cancel, we'll happily re-book you for the next available slot.
• If we need to cancel or reschedule (rare; usually weather or equipment), we'll call you immediately and offer the next two available windows with a free upgrade where reasonable.

8. Vehicle drop-off and collection

• Drop your vehicle off at the branch you booked. Bring the key (or fob), the registration document if it's your first visit, and any sensible identification.
• We'll let you know when the vehicle is ready. Most Essential Detail and Signature Detail jobs finish within their scheduled window; a Ceramic Detail may extend if we find work that needs more time — we'll always tell you before proceeding.
• Collect within the agreed pickup window.

9. Pre-existing damage and intake photos

Every vehicle is photographed on intake (panels, wheels, interior, cargo area, glass). These photos serve as the shared record of the vehicle's condition when it arrived with us. They're stored against the job and visible in your customer portal.

Customers must declare known pre-existing damage on intake — it helps us tag photos correctly and avoids disputes later. We will not charge for photographing pre-existing damage; we charge for the service you book.

If you have valuable personal items (electronics, cash, jewellery) inside the vehicle, please take them with you before drop-off. See clause 12 for details on items left inside.

10. Workmanship guarantee

If you're not satisfied with the work, tell us within 48 hours of pickup. Drive the vehicle back and we'll redo what needs redoing at no extra cost. We'd rather catch it in the bay than in your driveway, but when we miss something, we fix it.

11. Liability

We carry general liability insurance for damage caused by our work. Where Glänzen is found to be at fault, our liability is limited to:

• The cost of repairing or restoring the affected area to its pre-service condition, in the case of physical damage to the vehicle.
• The amount paid for the service in question, in any other case.

Claims for damage allegedly caused by Glänzen must be raised within 48 hours of pickup. After that window, our intake photos and the time elapsed since you took the vehicle make it impractical to attribute cause.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence — those cannot be limited by contract under Ghanaian law.

12. Items left in the vehicle

We can't reasonably check every glove box and centre console at intake. Please remove valuables before drop-off. Where we discover personal items during work, we'll photograph them in place, store them with the supervisor, and return them on pickup.

We accept no liability for cash, electronics, jewellery, documents, or other items of significant value left in the vehicle and lost or damaged during service. We strongly recommend taking valuables with you.

13. Pickup and delivery

Pickup and delivery are free within 8 km of the branch, for any service. Further out, it's ₵80 each way.

Book a pickup at least 2 hours before the drop-off time you choose. The driver calls 15 minutes before arriving. You're responsible for handing over the key in person — drivers cannot collect a vehicle from a third party without pre-authorisation.

A fee, where one applies, is added to your invoice as its own line. Loyalty rewards and promotions do not reduce it.

14. Loyalty points

You earn loyalty points on the total of a personal invoice, once that invoice is paid in full, at the rate shown in your customer account (currently 1 point for every full ₵10). Fleet invoices do not earn points.

You can spend points on the rewards listed in your customer account. A reward you choose is taken off your next invoice automatically, as soon as an invoice has enough left of its services and add-ons to pay for the whole reward and, for a reward tied to a service, includes that service. A reward comes off the services and add-ons on an invoice, never a pickup or delivery fee. If the rewards and promotions on an invoice cover all of its services and add-ons and it has no pickup or delivery fee, the invoice is marked paid and there is nothing to pay. One reward is used per invoice. Until a reward has been taken off, you can cancel it in your account and your points come back. If the invoice a reward was taken off is voided, the reward goes back to waiting for the next one.

Points have no cash value. There are no referral discounts and no tier perks.

15. Customer accounts

You may book as a guest (no account required) or via the customer portal at app.glanzen.studio. You sign in to an account with your email address and a password. You are responsible for keeping your password private and for keeping access to the email address tied to your account, because a password reset link is sent there.

You can close your account at any time. See the Privacy notice for how we handle data on closure.

16. Acceptable use

When using our websites and customer portal, you agree not to:

• Submit deliberately false information on a booking.
• Attempt to gain unauthorised access to any system or another customer's account.
• Scrape the site or its assets for any reason other than ordinary browsing.
• Use the site to send unsolicited messages, abusive content, or anything that breaks Ghanaian law.
• Reverse engineer or copy our service catalogue, pricing, or operational workflows for commercial use.

We reserve the right to suspend or close any account that breaches this clause, with notice where possible.

17. Communications

By booking with us you agree we can contact you (by phone, WhatsApp, and — if you provided one — email) about that booking. This includes confirmations, reschedule proposals, ready-for-pickup notifications, and follow-up if you don't collect.

We don't send service reminders or promotional messages. If that changes, every such message will tell you how to stop receiving them.

18. Promotions and discounts

We run promotions from time to time. Each promotion has its own terms (the services it covers, its dates, and any limit on how often it can be used), which we tell you when we offer it. A promotion is applied when your invoice is raised, so it has to be running then. One promotion applies per invoice. We may end a promotion at any time. A promotion comes off the services and add-ons on an invoice, never a pickup or delivery fee.

19. Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control: severe weather, civil unrest, power-grid failure, government action, public health emergency, or supplier outages. We'll contact you as soon as the situation is clear and propose a way forward.

20. Termination

You may stop using the service at any time. We can terminate a customer relationship for material breach of these terms (e.g. unpaid invoices, abuse of staff, repeated fraudulent bookings) with reasonable notice. Termination doesn't extinguish amounts already owed.

21. Changes to these terms

We may update these terms from time to time. The "Effective" date at the top tells you when the current version started applying. Material changes (anything that affects how you pay, what we deliver, or your liability) get at least 30 days' notice by email to account holders and a banner on the site. Continuing to use the service after a change means you accept the updated terms.

22. Governing law and disputes

These terms and any disputes arising from them are governed by the laws of the Republic of Ghana. We'd rather resolve anything you're unhappy about by direct conversation — most issues are settled with a phone call. If that doesn't work:

• Step one: Email legal@glanzen.studio with a written summary. We respond within 10 working days.
• Step two: If unresolved after 30 days, either party may take the matter to mediation before a mutually agreed mediator in Accra.
• Step three: If mediation fails, the courts of Ghana have exclusive jurisdiction.

Nothing in this clause prevents either party from seeking urgent court relief where necessary.

23. Contact

For any question on these terms:

See also: Privacy notice.