Terms of service

1. Who you're agreeing with

These terms are an agreement between you (the customer) and Glänzen Detail Ltd, a Ghanaian company registered under number CS-08841229, with its registered office at No. 12 Norla Street, Labone, Accra. References to "Glänzen", "we", "us", or "our" refer to this company.

2. Definitions

• Service — any auto-detailing work we perform on your vehicle, from an Express Wash through a Ceramic Coating.
• Booking — a request you submit through glanzen.studio, the customer portal, WhatsApp, or by phone, asking us to perform a service.
• Branch — one of our physical detailing locations (currently Labone, East Legon, and Tema Community 6).
• Customer portal — the operational app at app.glanzen.studio, where you can track jobs and view history.
• Work order — the operational record created once we confirm your booking and start work.

3. The service we provide

Glänzen provides auto-detailing services at branches in Accra and (from time to time) at customer locations under fleet contracts. Our current service tiers are listed on the Services page, with indicative durations, starting prices, and what's included.

We reserve the right to refuse service in cases including but not limited to: a vehicle that's not legally roadworthy, a vehicle whose ownership we cannot reasonably verify, work that's outside our competence, or behaviour that puts our staff or other customers at risk.

4. Booking and confirmation

• A booking is a request until confirmed by a branch manager. The slot is not held until confirmation.
• We confirm bookings within 15 minutes during business hours (07:30–19:00 Mon–Sat). Bookings made outside hours are confirmed by 09:00 the next business day.
• If we can't accommodate your requested slot, we'll propose the next two available windows.
• Booking confirmations are sent by SMS or call. If you provided an email, we also send a confirmation email with the booking code.
• You're responsible for making sure the contact details you give us are correct.

5. Pricing and what's included

Prices shown on glanzen.studio are starting prices for a sedan-class vehicle. SUVs, pickups, and special-class vehicles (large 4×4s, lifted trucks, commercial vans) may carry a surcharge — quoted on intake or in advance via WhatsApp.

All prices are in Ghana Cedi (₵) and inclusive of 15% VAT. Statutory levies (NHIL, GETFund, COVID-19 health recovery levy) are itemised on the receipt where required by law.

Add-ons (e.g. Engine Bay Detail, Headlight Restoration) are priced separately from the primary service and added to the same booking on confirmation.

6. Payment

We accept the following payment methods:

• Mobile Money (MTN, Telecel, AirtelTigo) — the default for most customers.
• Visa, Mastercard, Verve — at branches equipped with card readers.
• Cash (Ghana Cedi only).
• Bank transfer — for fleet contracts on Net-30 terms.

Payment is due on pickup. For fleet accounts on Net-30, invoices are issued on completion and due 30 calendar days from the invoice date. Late fleet invoices accrue interest at 1.5% per month.

E-VAT receipts are issued by email (where you've provided one) and at the pickup desk. Keep them for your records.

7. Cancellations and no-shows

• Free cancellation up to 12 hours before your appointment.
• Within 12 hours — a 25% cancellation fee applies.
• No-shows — the full service fee applies. We can hold the slot for 30 minutes past the agreed time; after that we may offer it to another customer.
• Re-booking — if you cancel within the free-cancellation window, we'll happily re-book you for the next available slot at the same price.
• If we need to cancel or reschedule (rare; usually weather or equipment), we'll text or call immediately and offer the next two available windows with a free upgrade where reasonable.

8. Vehicle drop-off and collection

• Drop your vehicle off at the branch you booked. Bring the key (or fob), the registration document if it's your first visit, and any sensible identification.
• We'll text or call you when the vehicle is ready. Most Express Wash and Interior Detail jobs are within their scheduled window; deeper details (Full Detail, Paint Correction, Ceramic) may extend if we find work that needs more time — we'll always tell you before proceeding.
• Collect within the agreed pickup window. After that, we may charge a vehicle-storage fee (see clause 9).

9. Pre-existing damage and intake photos

Every vehicle is photographed on intake (panels, wheels, interior, cargo area, glass). These photos serve as the shared record of the vehicle's condition when it arrived with us. They're stored against the job and visible in your customer portal.

Customers must declare known pre-existing damage on intake — it helps us tag photos correctly and avoids disputes later. We will not charge for photographing pre-existing damage; we charge for the service you book.

If you have valuable personal items (electronics, cash, jewellery) inside the vehicle, please take them with you before drop-off. See clause 12 for details on items left inside.

10. Workmanship guarantee

If you're not satisfied with the work, tell us within 48 hours of pickup. Drive the vehicle back and we'll redo what needs redoing at no extra cost. Our QC pass rate sits around 94% — we'd rather catch it in the bay than in your driveway, but when we miss something, we fix it.

For Paint Correction we offer a 12-month warranty on the corrected finish. For Ceramic Coating we offer a 3-year warranty on the ceramic layer, subject to the maintenance schedule we describe at hand-over. Warranties do not cover damage caused by rock chips, accidents, vandalism, or automated brush car washes.

11. Liability

We carry general liability insurance for damage caused by our work. Where Glänzen is found to be at fault, our liability is limited to:

• The cost of repairing or restoring the affected area to its pre-service condition, in the case of physical damage to the vehicle.
• The amount paid for the service in question, in any other case.

Claims for damage allegedly caused by Glänzen must be raised within 48 hours of pickup. After that window, our intake photos and the time elapsed since you took the vehicle make it impractical to attribute cause.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence — those cannot be limited by contract under Ghanaian law.

12. Items left in the vehicle

We can't reasonably check every glove box and centre console at intake. Please remove valuables before drop-off. Where we discover personal items during work, we'll photograph them in place, store them with the supervisor, and return them on pickup.

We accept no liability for cash, electronics, jewellery, documents, or other items of significant value left in the vehicle and lost or damaged during service. We strongly recommend taking valuables with you.

13. Pickup and delivery

For Ceramic Coating, Paint Correction, and fleet customers, pickup and delivery within 8 km of the branch is included. For other services within Accra:

• Within 8 km of the branch: ₵40 each way.
• Beyond 8 km: ₵80 each way, subject to availability.

Pickup must be booked at least 4 hours in advance. The driver will call you 15 minutes before arrival. You're responsible for handing over the key in person — drivers cannot collect a vehicle from a third party without pre-authorisation.

14. Loyalty and referrals

Customers with a portal account earn loyalty points on every paid service. Points convert into discounts on future bookings at the rates posted in your account. Loyalty tiers (Bronze, Silver, Gold, Platinum) carry progressively better perks: queue priority, free add-ons, complimentary upgrades.

Referrals: refer a new customer and you both receive a discount on the next booking. Specifics (current discount amount, eligibility) are listed in your account. We may change the loyalty programme structure at any time on 30 days' notice; we won't take away already-earned credits.

15. Customer accounts

You may book as a guest (no account required) or via the customer portal at app.glanzen.studio. Accounts use magic-link sign-in (no passwords). You are responsible for keeping access to the email address tied to your account; anyone who can read that inbox can sign in.

You can close your account at any time. See the Privacy notice for how we handle data on closure.

16. Acceptable use

When using our websites and customer portal, you agree not to:

• Submit deliberately false information on a booking.
• Attempt to gain unauthorised access to any system or another customer's account.
• Scrape the site or its assets for any reason other than ordinary browsing.
• Use the site to send unsolicited messages, abusive content, or anything that breaks Ghanaian law.
• Reverse engineer or copy our service catalogue, pricing, or operational workflows for commercial use.

We reserve the right to suspend or close any account that breaches this clause, with notice where possible.

17. Communications

By booking with us you agree we can contact you (by SMS, phone, WhatsApp, and — if you provided one — email) about that booking. This includes confirmations, reschedule proposals, ready-for-pickup notifications, and follow-up if you don't collect.

Optional service reminders and promotional emails are governed by your account preferences and can be turned off at any time. We'll always honour an unsubscribe request within 5 business days.

18. Promotions and discounts

We run promotions from time to time. Each promotion has its own terms (eligible services, minimum spend, expiry date) shown in the promotional message and on the booking page. Promotions are not stackable unless we say so explicitly. We reserve the right to withdraw a promotion at any time, though we'll always honour bookings already confirmed under it.

19. Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control: severe weather, civil unrest, power-grid failure, government action, public health emergency, or supplier outages. We'll contact you as soon as the situation is clear and propose a way forward.

20. Termination

You may stop using the service at any time. We can terminate a customer relationship for material breach of these terms (e.g. unpaid invoices, abuse of staff, repeated fraudulent bookings) with reasonable notice. Termination doesn't extinguish amounts already owed.

21. Changes to these terms

We may update these terms from time to time. The "Effective" date at the top tells you when the current version started applying. Material changes (anything that affects how you pay, what we deliver, or your liability) get at least 30 days' notice by email to account holders and a banner on the site. Continuing to use the service after a change means you accept the updated terms.

22. Governing law and disputes

These terms and any disputes arising from them are governed by the laws of the Republic of Ghana. We'd rather resolve anything you're unhappy about by direct conversation — most issues are settled with a phone call. If that doesn't work:

• Step one: Email legal@glanzen.studio with a written summary. We respond within 10 working days.
• Step two: If unresolved after 30 days, either party may take the matter to mediation before a mutually agreed mediator in Accra.
• Step three: If mediation fails, the courts of Ghana have exclusive jurisdiction.

Nothing in this clause prevents either party from seeking urgent court relief where necessary.

23. Contact

For any question on these terms:

See also: Privacy notice.