Terms of service

These terms govern your use of the Glänzen booking service and website. By booking a service, you agree to these terms.

The service

We provide auto-detailing services at our branches in Accra (Labone, East Legon, Tema · Comm. 6). Service tiers, pricing, and durations are listed on the Services page. We reserve the right to refuse service at our discretion.

Bookings

• A booking is a request until confirmed by a branch manager.
• We confirm bookings within 15 minutes during business hours. Outside hours, by the next morning.
• If we can't accommodate your requested slot, we'll propose the next two available windows.

Cancellations

Free cancellation up to 12 hours before your appointment. Within 12 hours, a cancellation fee of 25% of the service applies. No-shows pay the full service fee.

Pricing

Prices on the website are starting prices for a sedan-class vehicle. SUVs, trucks, and special-class vehicles may incur a surcharge — quoted on intake. All prices are in Ghana Cedi (₵) and include 15% VAT.

Liability

We carry insurance for damage caused by our work. Customers must declare pre-existing damage on intake; we photograph every vehicle as part of the check-in record. Claims for damage allegedly caused by Glänzen must be raised within 48 hours of pickup.

Workmanship guarantee

If you're not satisfied with the work, tell us within 48 hours of pickup. We'll redo it at no charge. Our QC pass rate is 94% — we'd rather catch it in the bay than in your driveway.

Vehicle storage

Vehicles left after the agreed pickup window incur a storage fee of ₵50 per day after the second day. After seven days without contact, we may treat the vehicle as abandoned per Ghana commercial law.

Governing law

These terms are governed by the laws of the Republic of Ghana. Disputes are resolved by negotiation first, then by the Ghanaian courts.

Contact

Questions on these terms: legal@glanzen.studio.